Free shipping on orders over $70

Shipping Policy

Shipping Policy

We do our our best to ensure your order is processed and delivered as promptly as possible, on rare occasions, orders can take longer than the suggested time frame. Where possible, should we be unable to process an item within the designated time frame, we shall contact the purchaser via email used to place the order. Once an item has been processed, as advised by the Canada Post or designated courier, in rare cases, items sent can take up to 15 working days to be delivered.

 

Currently we only ship in Canada

All deliveries are shipped by Canada Post. Average shipping time will be 3 to 10 business days.

If you order over the weekend, on a holiday or after 10 am on a business day, your order will not be processed until the next business day under normal business volume conditions.

Canada Post will only deliver to your door if you currently get door to door delivery service. If your location is serviced by a Superbox, they may place your package in a larger box or may serve you with a notice of where to pick it up. If your location is serviced only by PO box, please do not indicate your street address as your package will be undeliverable.

Shipping Cost

The rate charged for the shipping of your order is based on the weight of your products. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Our current rate for parcels: (Vary from province to province)

Standard Shipping

0.00 kg - 5.00 kg

$12.50 to $15.50 CAD

Heavy Goods Shipping

5.00 kg - 20.00 kg

$30.00 CAD

 

Free Shipping

Occasionally, we will offer promotions such as free shipping on all orders, or during certain events/times of the year. This will be on our website  or may be sent via our email newsletter.

Order Cancellation and Changes
If you need to make a change prior to shipment, please contact us at redteapotandcompany@protonmail.com and quote your order number. Order cancellations or changes to your order may not occur once an order has been shipped.

Change of Shipping Address
If you require the shipment address to be changed once an order has been shipped, you will be charged a redirection fee.  This fee is what the Canada Post charges us and ranges from $12.50 to $30 depending on your location.  Please ensure that you type in the correct shipping address upon checkout.

If the change of shipping is due to our mistake, you will have your order redirected to you at no charge.

 

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